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THE ASPEN TIMES
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THE DELUSION OF SELF-SERVICE SATISFACTION
April 28, 2024
I’ve been thinking a lot about the concept of service lately; the standard definition of which describes an experience increasingly elusive. The notion of someone offering their help and assistance, whether as a part of their job or as an act of kindness, has become so rare in fact, when it does appear, we sometimes have difficulty recognizing and trusting its motive.
NAR DECISION BAD FOR BROKERS; WORSE FOR BUYERS AND SELLERS
March 24, 2024
We brokers have known for years what the public thinks of what we do for a living. We’ve always had to work a bit harder to prove our value despite our persistent “PR problem.” As one of the largest and wealthiest trade organizations in the US, we realtors trusted the NAR to defend our profession and livelihoods. They clearly failed. Again, “boo hoo,” says the peanut gallery. But regrettably, I fear this decision will create new problems and have lasting repercussions. If you’ll indulge me, I’ll take a stab in this limited forum to lay out the facts as I know and interpret them.
NEW RULES OVER COMMISSION CAUSING CONFUSION
Feb. 26, 2024
By now, you may have read about the about the $1.8 billion jury verdict against the National Association of Realtors (NAR) and national brokerage firms. Plaintiffs successfully argued the practice of sellers paying 5-6% of brokers commission with half of that typically going to the buyer’s broker was unfair. The court found sellers can no longer be compelled to provide so-called co-op commissions, in effect “decoupling” payment on the part of sellers to both the seller’s broker as well as the buyer’s. The NAR plans to appeal but I and other experts expect the decision will be upheld.